Custom Domain

Serve your guides from your own branded domain like guides.yourcompany.com.

Why use a custom domain?

A custom domain lets your guides live on your brand:

• Professional appearance — guides.yourcompany.com instead of stepsies.com/@yourcompany
• Brand consistency — Keep users within your domain ecosystem
• SEO benefits — Build authority on your own domain

Setting up a custom domain

Step 1: Add your domain in Stepsies

1. Go to Dashboard > Domain tab
2. Enter your subdomain (e.g., guides.yourcompany.com)
3. Click Add Domain

Step 2: Configure DNS

Add a CNAME record at your DNS provider:

Note: The “Name” field should be just the subdomain part (e.g., guides not guides.yourcompany.com). Your DNS provider will automatically append your domain.

Step 3: Wait for verification

After adding the DNS record:

1. DNS changes can take up to 24 hours to propagate
2. Stepsies will automatically verify your domain
3. Once verified, SSL is provisioned automatically
4. Your domain status will change to Active

Domain statuses

DNS provider guides

Here’s how to add a CNAME record with common DNS providers:

Cloudflare

1. Go to your domain’s DNS settings
2. Click Add record
3. Select CNAME as the type
4. Enter guides as the name
5. Enter customers.stepsies.com as the target
6. Click Save

GoDaddy

1. Go to My Products > DNS
2. Click Add under Records
3. Select CNAME as the type
4. Enter guides as the host
5. Enter customers.stepsies.com as the value
6. Click Save

Namecheap

1. Go to Domain List > Manage
2. Click Advanced DNS
3. Click Add New Record
4. Select CNAME Record
5. Enter guides as the host
6. Enter customers.stepsies.com as the value
7. Click the checkmark to save

Troubleshooting

Domain stuck on “Pending Verification”

• DNS not propagated yet — Wait up to 24 hours
• Wrong CNAME target — Ensure it points to customers.stepsies.com
• Proxy enabled — If using Cloudflare, try disabling the proxy (orange cloud)

SSL certificate issues

SSL certificates are provisioned automatically. If there’s an issue:

1. Verify your DNS record is correct
2. Click the refresh button to re-check
3. Contact support if the issue persists

Can I use a root domain?

No, custom domains must be subdomains (e.g., guides.yourcompany.com). Root domains (yourcompany.com) are not supported because they cannot use CNAME records reliably.

Removing a custom domain

To remove your custom domain:

1. Go to Dashboard > Domain
2. Click the trash icon
3. Confirm removal

Your guides will return to the default stepsies.com/@yourworkspace URL.